Privacy Policy

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Privacy Policy

Privacy Policy for SMS Messaging
Flatland Carpet Cleaning is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you opt-in to receive SMS messages from us. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it. Mobile Opt-In, SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

1. Information We Collect

When you opt-in to receive SMS messages from Flatland Carpet Cleaning, we may collect the following information:

  • Your phone number

  • Your name (if provided)

  • Any information you provide when communicating with us via SMS

2. How We Use Your Information

We use the information collected through SMS messaging to:

  • Send appointment reminders, confirmations, and updates

  • Provide promotional offers, discounts, and special announcements

  • Respond to inquiries and customer service requests

  • Improve our services and customer experience

3. How We Protect Your Information

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse, including:

  • Secure data storage

  • Encryption of transmitted data

  • Limited access to your information by authorized personnel only

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your phone number or personal information to outside parties, except:

  • To trusted third-party service providers who help us deliver SMS messages (under strict confidentiality agreements)

  • When required by law or legal process

  • To protect our legal rights and comply with legal obligations

5. Your Choices and Opt-Out Rights

  • Opting Out: You may opt out of receiving SMS messages at any time by replying "STOP" to any message. After opting out, you will no longer receive SMS communications from us, except for necessary service-related updates.

  • Help: For assistance, reply "HELP" to any SMS or contact us at [806-441-9177].

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Your continued use of our SMS services after any changes constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:

Flatland Carpet Cleaning
📍 [2518 79th Lubbock, TX 79423]
📞 (806) 441-9177
📧 [sales@flatlandcarpetcleaning.com]

By opting in to receive SMS messages from Flatland Carpet Cleaning, you acknowledge that you have read and agree to this Privacy Policy.

SMS opt in and Phone numbers collected for Communications purposes will not be shared with Third parties and affiliates for Marketing. 

Terms & Conditions

Terms and Conditions for SMS Messaging

These Terms and Conditions ("Terms") govern your participation in the SMS messaging program provided by Flatland Carpet Cleaning. By opting in to receive SMS messages from us, you agree to these Terms and our Privacy Policy. Mobile Opt-In, SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

SMS Terms & Conditions

1- SMS Consent Communication:

The information (806-441-9177) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from [Flatland Carpet Cleaning], you may receive messages related to the following (provide specific examples):

  • Appointment reminders

  • Follow-up messages

  • Billing inquiries

Example: “Hi Sarah, we have your cleaning appointment for Flatland Carpet Cleaning scheduled for Tuesday at 1:30. One of our technicians will call when they are on their way! Reply STOP to opt-out of SMS messaging”

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you will receive less than 5 SMS messages per week related to your [appointments/billing, etc.].

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from [Flatland Carpet Cleaning] in the following ways

  • By scheduling an appointment and giving us their contact information

  • By submitting an online form

  • Over the phone when scheduling an appointment

  • Get consent via email

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (806) 441-9177.

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

  • Message and data rates may apply.

  • You can opt out at any time by texting "STOP."

  • For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.

  • Message frequency may vary

9. Contact Us

If you have any questions about these Terms, you can contact us at:

Flatland Carpet Cleaning
📍 [2518 79th Lubbock, TX 79423]
📞 (806) 441-9177
📧 [sales@flatlandcarpetcleaning.com]

By opting in to receive SMS messages from Flatland Carpet Cleaning, you confirm that you have read, understood, and agree to these Terms and Conditions.